COMFY NEST DESIGN PRIVACY POLICY
Comfy Nest Design Ltd is committed to transparency, ensuring that your privacy is protected and that your data is used and retained fairly, transparently and in accordance with the General Data Protection Regulations.
WHAT INFORMATION DO WE COLLECT?
- Contact information including: name, surname, email address, phone numbers, addresses, company information
- Details relating to the transaction you have with us
- Other information relevant to your property
HOW IS YOUR INFORMATION COLLECTED?
We collect information when it is directly given to us (“Directly Provided Data”). For a transaction to take place we require your information which you may send to us via email, telephone or provide in person. Sometimes we receive information indirectly through estate agents or developers who are also directly involved in the process of sale or rent of your property.
WHY DO WE COLLECT YOUR INFORMATION AND HOW WILL IT BE USED?
We collect your personal information for our legitimate business interests. For example, collecting your information means that we can understand your needs and provide you with our service.
Our legitimate business interests include the following:
- For evidential purposes to manage and maintain records of client/prospect relationships/communications
- To contact our clients/prospects by telephone or email to arrange meetings in relation to our work
- To enhance, modify, personalise or otherwise improve our services and communications for the benefit of our clients/prospects
- To better understand how people interact with our website and content in order to enhance the customer experience
- To determine the effectiveness of promotional campaigns to inform marketing strategy
- We may use the information you provide to contact you, for example if you submit an enquiry using our contact form.
HOW IS YOUR INFORMATION STORED ONLINE?
Comfy Nest Design uses a number of third-party systems to store and process the personal data we hold. These systems are password protected and GDPR compliant.
- Cloud-based accounts system
- Cloud-based document sharing tool
- Online banking
- luehost - Hosting provider.
We do not sell your personal data or other information to any third-party.
HOW IS YOUR INFORMATION STORED OFFLINE?
We may take notes in meetings, once these projects have either completed or the service is not required, this information is deleted.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will not retain your personal information longer than necessary. We will hold onto the information you provide for the duration of the transaction whilst we are providing a service to you.
Any data stored electronically will be deleted in accordance with our GDPR policy. The exception is information collected from feedback, which is held only for the duration of its usefulness, for a marketing campaign for instance.
IF YOU CHANGE YOUR MIND AND DON’T WANT US TO HOLD YOUR INFORMATION?
Please send us an email to confirm that you no longer wish for us to hold your information and we will delete it from our database.
WHO WILL YOUR INFORMATION BE SHARED WITH?
We will never share individual personal information with anyone without your advance permission or unless ordered by a court of law.
Information submitted is only available to us and our contracted service providers for purposes of providing services relating to our communications with you.
In accordance with the job, our contractors will receive necessary information via email. Once the job is completed, they will delete this information.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER SITES
We may from time to time put links to other websites of interest on our own website. However, please note, Comfy Nest Design Ltd does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
WEBSITE PRIVACY
Comfy Nest Design Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
YOUR RIGHTS
You have the right to request from us:
You can request this information at no charge by emailing karina@comfynestdesign.com
Comfy Nest Design will provide you with the requested information within one month of your request.
Comfy Nest Design Ltd
+(44)7741258367
3 Lyddden Close, Rugby,
West Midlands, CV21 1AH